Refund Policy
Refund & Returns Policy
Last updated: February 2026
At IslamicBook.uk, we want you to be fully satisfied with your purchase. Please read our refund and returns policy carefully.
1. Returns Eligibility
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
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The item must be unused and in the same condition as received
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It must be in the original packaging
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Proof of purchase (receipt or order confirmation) is required
2. How to Start a Return
To initiate a return, please contact us at:
Once your return request is approved, we will provide:
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Return instructions
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A return shipping label (if applicable)
⚠️ Items returned without prior approval will not be accepted.
3. Return Address
Approved returns should be sent to:
Unit 1, 6 Estate Way
London, E10 7JW
United Kingdom
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is:
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Damaged
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Defective
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Incorrect
Contact us immediately upon receipt, and we will assess the issue and arrange a suitable resolution, which may include a replacement or refund.
5. Exchanges
If you would like a different item:
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Please return the original item following our return process
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Once the return is approved, place a new order for the replacement item
This ensures the fastest processing time.
6. Refunds
Once we receive and inspect your returned item:
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We will notify you of the approval or rejection of your refund
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Approved refunds will be issued to your original payment method
⏱ Refund Processing Time:
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Within 10 business days after approval
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Please allow additional time for your bank or card provider to process the refund
If more than 15 business days have passed since refund approval, please contact us at sales@islamicbook.uk.
7. Contact Information
For any questions regarding returns or refunds, please contact us:
📧 Email: sales@islamicbook.uk
🌐 Website: https://islamicbook.uk/